Adapt or Become Obsolete: Why Manufacturers Should Embrace Servitization

Manufacturers look to innovative strategies to differentiate themselves and remain relevant. One such strategy that has gained popularity in recent years is servitization. This concept represents a paradigm shift in the marketplace, where companies transition from merely selling products to...

Digging Deeper: Making Sense of Chatbot Analytics

Artificial Intelligence Chatbot

Digging Deeper: Making Sense of Chatbot Analytics

Incorporating chatbots in call center operations can help your teamwork smarter, not harder, improve customer service, and even reduce labor costs. As CX Today explains, Gartner forecasts that bots will reduce agent labor costs by as much as $80 billion...

Transforming Legacy Oracle ERP to Connected Agile Platform – Expert Insights

Microservices

Transforming Legacy Oracle ERP to Connected Agile Platform – Expert Insights

Legacy monolithic ERPs limit the ability to optimize operations and achieve speed, flexibility, and revenue goals. Even when companies wish to achieve specific outcomes, a replacement ERP alone doesn’t solve the problem and is often expensive and time-consuming. In a...

Measuring ROI: Calculating the Business Impact of AI Chatbots

Artificial Intelligence

Measuring ROI: Calculating the Business Impact of AI Chatbots

There’s more to AI chatbot implementation than project costs. There’s also the potential for cost savings and revenue gains. Here, we explore the possible financial incentives from introducing chatbots in a call center environment. What Are AI Chatbots? First, it’s...

ERP CRM integration

Do You Need Both a CRM and an ERP?

Acronyms are everywhere in the software industry. Case in point: CRM (customer relationship management) and ERP (enterprise resource planning). Each system performs different and highly valuable functions. But do you need both? Can you have just one and not the...

Microservices

Why Organizations Should Transition from Legacy ERP to Microservices Architecture

What Is a Microservices Architecture? A microservices architecture is a modern software development method where complex applications are structured as smaller, independent units or services that stack together. Companies adopt this concept to integrate different business functions, enabling separate departments...

Salesforce CRM

5 Salesforce CRM Process Automation Ideas That Revolutionize Manufacturing Operations

Customer Relationship Management (CRM) tools and processes influence manufacturing operations beyond imagination. These tools go beyond delivering quality data-backed insights and managing customer relationships to improving operations, product quality, and supply chain while maintaining industry competitiveness. With an efficient CRM...

Three Important Call Center AI Trends to Watch Now

Artificial Intelligence

Three Important Call Center AI Trends to Watch Now

Consumers have come to expect efficient and timely customer service. What worked 10 years ago doesn’t work today. Delivering an omnichannel customer experience is the way forward to foster brand loyalty and longevity. To that end, call centers need to...

How Manufacturers Can Use Data to Improve CX

Customer Experience

How Manufacturers Can Use Data to Improve CX

Data is transforming every industry, from retail to manufacturing, and has been a critical factor in customer experience delivery. As customer expectations continually increase, manufacturers’ focus has shifted from competing on delivering the best products to competing on customer experience...

Adapting a Monolithic or Legacy ERP with Cloud Native, Microservice Approach to Improve CX

Customer Experience Microservices

Adapting a Monolithic or Legacy ERP with Cloud Native, Microservice Approach to Improve CX

Improving customer experience (CX) in asset-intensive industries leads to many benefits. Positive customer experiences improve brand loyalty, which in turn, encourages repeat business. This can translate into increased sales and, potentially, higher revenues. However, many companies who wish to enact...

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Insights for All-Stars

Adapt or Become Obsolete: Why Manufacturers Should Embrace Servitization

Digging Deeper: Making Sense of Chatbot Analytics

Transforming Legacy Oracle ERP to Connected Agile Platform – Expert Insights

Measuring ROI: Calculating the Business Impact of AI Chatbots

Do You Need Both a CRM and an ERP?

Why Organizations Should Transition from Legacy ERP to Microservices Architecture

5 Salesforce CRM Process Automation Ideas That Revolutionize Manufacturing Operations

Three Important Call Center AI Trends to Watch Now

How Manufacturers Can Use Data to Improve CX

Adapting a Monolithic or Legacy ERP with Cloud Native, Microservice Approach to Improve CX

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