Revolutionizing Customer Service – A Fortune 100 Energy Company’s GenAI Journey

This Fortune 100 energy and utility company is one of the nation’s foremost power providers, serving millions of customers across various states and territories. rSTAR has been working with them for several years and has helped the utility launch various...

Artificial Intelligence

5 Benefits of AI in Manufacturing

Innovation helps modern manufacturers deliver on quality and efficiency, while keeping prices down. Automation integrated into operations helps support those goals. Here’s a look at how AI can help bring factories into the future and help them stay competitive. Enhance...

Digging Deeper: Making Sense of Chatbot Analytics

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Digging Deeper: Making Sense of Chatbot Analytics

Incorporating chatbots in call center operations can help your teamwork smarter, not harder, improve customer service, and even reduce labor costs. As CX Today explains, Gartner forecasts that bots will reduce agent labor costs by as much as $80 billion...

Measuring ROI: Calculating the Business Impact of AI Chatbots

Artificial Intelligence

Measuring ROI: Calculating the Business Impact of AI Chatbots

There’s more to AI chatbot implementation than project costs. There’s also the potential for cost savings and revenue gains. Here, we explore the possible financial incentives from introducing chatbots in a call center environment. What Are AI Chatbots? First, it’s...

Three Important Call Center AI Trends to Watch Now

Artificial Intelligence

Three Important Call Center AI Trends to Watch Now

Consumers have come to expect efficient and timely customer service. What worked 10 years ago doesn’t work today. Delivering an omnichannel customer experience is the way forward to foster brand loyalty and longevity. To that end, call centers need to...

How Custom AI Integration Services Provide a Competitive Advantage

AI Integration Services Artificial Intelligence

How Custom AI Integration Services Provide a Competitive Advantage

Artificial intelligence (AI) is reshaping industries and driving innovation for companies across many sectors. Companies are leveraging the power of this transformative technology to improve their operations, unlock new levels of efficiency, improve product quality, optimize their supply chains, and...

How Is Artificial Intelligence (AI) Being Adopted in Call Centers?

Artificial Intelligence Chatbot

How Is Artificial Intelligence (AI) Being Adopted in Call Centers?

For decades, call centers have relied on cutting-edge technology, from first-generation call-routing systems that routed customers to the first available agents to interactive voice response (IVR) systems that millions of customers still use today. However, very little of it satisfied...

The Role of Artificial Intelligence (AI) in Contact Centers Explained

Artificial Intelligence Chatbot

The Role of Artificial Intelligence (AI) in Contact Centers Explained

Artificial intelligence (AI) has become part of our lives. From self-driving cars to smartwatches, AI has made incredible progress in the last few years. This is good news for businesses because AI-powered solutions can help solve some of the most...

How AI is Creating New Opportunities for Profit in Manufacturing

Artificial Intelligence Chatbot

How AI is Creating New Opportunities for Profit in Manufacturing

Artificial intelligence (AI) is revolutionizing many industries as we speak. In the manufacturing sector, where the competition for profitability is tougher than ever, AI has the potential to create new business efficiencies and reduce costs overall. In this blog, we’ll…...

Why Your AI Partner Is Crucial To Customer Service Automation

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Why Your AI Partner Is Crucial To Customer Service Automation

The right customer service automation or chatbot support approach can be the cornerstone of a long-term customer satisfaction, retention, and growth strategy. The wrong strategy is a big waste of money that could harm your relationship with customers. It’s time...

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Insights for All-Stars

Category: Artificial Intelligence

Revolutionizing Customer Service – A Fortune 100 Energy Company’s GenAI Journey

5 Benefits of AI in Manufacturing

Digging Deeper: Making Sense of Chatbot Analytics

Measuring ROI: Calculating the Business Impact of AI Chatbots

Three Important Call Center AI Trends to Watch Now

How Custom AI Integration Services Provide a Competitive Advantage

How Is Artificial Intelligence (AI) Being Adopted in Call Centers?

The Role of Artificial Intelligence (AI) in Contact Centers Explained

How AI is Creating New Opportunities for Profit in Manufacturing

Why Your AI Partner Is Crucial To Customer Service Automation

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