Digging Deeper: Making Sense of Chatbot Analytics

Incorporating chatbots in call center operations can help your teamwork smarter, not harder, improve customer service, and even reduce labor costs. As CX Today explains, Gartner forecasts that bots will reduce agent labor costs by as much as $80 billion in 2026....

Transforming Legacy Oracle ERP to Connected Agile Platform – Expert Insights

Microservices

Transforming Legacy Oracle ERP to Connected Agile Platform – Expert Insights

Legacy monolithic ERPs limit the ability to optimize operations and achieve speed, flexibility, and revenue goals. Even when companies wish to achieve specific outcomes, a replacement ERP alone doesn’t solve the problem and is often expensive and time-consuming. Table of...

Measuring ROI: Calculating the Business Impact of AI Chatbots

Artificial Intelligence

Measuring ROI: Calculating the Business Impact of AI Chatbots

There’s more to AI chatbot implementation than project costs. There’s also the potential for cost savings and revenue gains. Here, we explore the possible financial incentives from introducing chatbots in a call center environment. Table of Contents What Are AI...

ERP CRM integration

Do You Need Both a CRM and an ERP?

Acronyms are everywhere in the software industry. Case in point: CRM (customer relationship management) and ERP (enterprise resource planning). Each system performs different and highly valuable functions. But do you need both? Can you have just one and not the...

Microservices

Why Organizations Should Transition from Legacy ERP to Microservices Architecture

Table of Contents What Is a Microservices Architecture? A microservices architecture is a modern software development method where complex applications are structured as smaller, independent units or services that stack together. Companies adopt this concept to integrate different business functions,...

Salesforce CRM

5 Salesforce CRM Process Automation Ideas That Revolutionize Manufacturing Operations

Customer Relationship Management (CRM) tools and processes influence manufacturing operations beyond imagination. These tools go beyond delivering quality data-backed insights and managing customer relationships to improving operations, product quality, and supply chain while maintaining industry competitiveness. Table of Contents With...

Three Important Call Center AI Trends to Watch Now

Artificial Intelligence

Three Important Call Center AI Trends to Watch Now

Consumers have come to expect efficient and timely customer service. What worked 10 years ago doesn’t work today. Delivering an omnichannel customer experience is the way forward to foster brand loyalty and longevity. Table of Contents To that end, call...

How Manufacturers Can Use Data to Improve CX

Customer Experience

How Manufacturers Can Use Data to Improve CX

Data is transforming every industry, from retail to manufacturing, and has been a critical factor in customer experience delivery. As customer expectations continually increase, manufacturers’ focus has shifted from competing on delivering the best products to competing on customer experience...

Adapting a Monolithic or Legacy ERP with Cloud Native, Microservice Approach to Improve CX

Customer Experience Microservices

Adapting a Monolithic or Legacy ERP with Cloud Native, Microservice Approach to Improve CX

Improving customer experience (CX) in asset-intensive industries leads to many benefits. Positive customer experiences improve brand loyalty, which in turn, encourages repeat business. This can translate into increased sales and, potentially, higher revenues. Table of Contents However, many companies who...

How Custom AI Integration Services Provide a Competitive Advantage

AI Integration Services Artificial Intelligence

How Custom AI Integration Services Provide a Competitive Advantage

Artificial intelligence (AI) is reshaping industries and driving innovation for companies across many sectors. Companies are leveraging the power of this transformative technology to improve their operations, unlock new levels of efficiency, improve product quality, optimize their supply chains, and...

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Author: Jeanne Grunert

Digging Deeper: Making Sense of Chatbot Analytics

Transforming Legacy Oracle ERP to Connected Agile Platform – Expert Insights

Measuring ROI: Calculating the Business Impact of AI Chatbots

Do You Need Both a CRM and an ERP?

Why Organizations Should Transition from Legacy ERP to Microservices Architecture

5 Salesforce CRM Process Automation Ideas That Revolutionize Manufacturing Operations

Three Important Call Center AI Trends to Watch Now

How Manufacturers Can Use Data to Improve CX

Adapting a Monolithic or Legacy ERP with Cloud Native, Microservice Approach to Improve CX

How Custom AI Integration Services Provide a Competitive Advantage

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