How Manufacturers Can Use Data to Improve CX

Data is transforming every industry, from retail to manufacturing, and has been a critical factor in customer experience delivery. As customer expectations continually increase, manufacturers’ focus has shifted from competing on delivering the best products to competing on customer experience...

Adapting a Monolithic or Legacy ERP with Cloud Native, Microservice Approach to Improve CX

Customer Experience Microservices

Adapting a Monolithic or Legacy ERP with Cloud Native, Microservice Approach to Improve CX

Improving customer experience (CX) in asset-intensive industries leads to many benefits. Positive customer experiences improve brand loyalty, which in turn, encourages repeat business. This can translate into increased sales and, potentially, higher revenues. However, many companies who wish to enact...

Customer Experience

Why Digital Transformation of Customer Experience Is Critical

The need for digital transformation of the customer experience has never been more critical. Customers have gone beyond demanding quality products and services to demanding seamless interactions, personalized engagements, and effortless access to products and services across multiple touchpoints. This...

How Integrating Online and Offline Systems Improve Digital Customer Experience (CX)

Customer Experience Onmichannel Customer Experience

How Integrating Online and Offline Systems Improve Digital Customer Experience (CX)

The emergence and growth of digital CX systems have revolutionized customer experience delivery. These technologies offer improved opportunities for customer service delivery, making some manufacturers trend towards neglecting existing offline CX systems. However, manufacturers should beware that relying on digital...

How Enhanced Customer Order Tracking Boosts Overall Revenue

Customer Experience Real time order tracking

How Enhanced Customer Order Tracking Boosts Overall Revenue

Delivering excellent customer service is critical to maximizing revenue. Customers are persistent in their demand for personalized services and will walk away if their needs are unmet. According to a McKinsey survey, 71% of consumers expect personalization from companies, and...

Insights for All-Stars

Category: Customer Experience

How Manufacturers Can Use Data to Improve CX

Adapting a Monolithic or Legacy ERP with Cloud Native, Microservice Approach to Improve CX

Why Digital Transformation of Customer Experience Is Critical

How Integrating Online and Offline Systems Improve Digital Customer Experience (CX)

How Enhanced Customer Order Tracking Boosts Overall Revenue

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