How Conversational AI Software Solutions Are Transforming CX for Energy and Utilities Companies

Energy and utility companies need reliable, 24/7 customer care. With customers reaching out to make billing inquiries, report outages, or request service, support teams can quickly become overwhelmed. This is one key area that digital transformation solutions like conversational AI...

Customer Experience

Why Digital Transformation of Customer Experience Is Critical

The need for digital transformation of the customer experience has never been more critical. Customers have gone beyond demanding quality products and services to demanding seamless interactions, personalized engagements, and effortless access to products and services across multiple touchpoints. Table...

Five Tips for Successful Salesforce Sales Cloud Implementation

Salesforce Cloud Salesforce CRM Salesforce Implementation Partner

Five Tips for Successful Salesforce Sales Cloud Implementation

When it comes to the best Customer Relationship Management (CRM) platforms, Salesforce is the first that comes to mind, which makes complete sense given that Salesforce is the CRM market leader in North America, Latin America, Western Europe, and Asia-Pacific...

How Integrating Online and Offline Systems Improve Digital Customer Experience (CX)

Customer Experience Onmichannel Customer Experience

How Integrating Online and Offline Systems Improve Digital Customer Experience (CX)

The emergence and growth of digital CX systems have revolutionized customer experience delivery. These technologies offer improved opportunities for customer service delivery, making some manufacturers trend towards neglecting existing offline CX systems. However, manufacturers should beware that relying on digital...

How Enhanced Customer Order Tracking Boosts Overall Revenue

Customer Experience Real time order tracking

How Enhanced Customer Order Tracking Boosts Overall Revenue

Delivering excellent customer service is critical to maximizing revenue. Customers are persistent in their demand for personalized services and will walk away if their needs are unmet. According to a McKinsey survey, 71% of consumers expect personalization from companies, and 76%...

Top 6 Technologies Driving Digital Transformation in Manufacturing

CRP/ERM Integration Digital Transformation

Top 6 Technologies Driving Digital Transformation in Manufacturing

Digital transformation is increasingly becoming a determinant factor for manufacturing success and a critical aspect of staying relevant and competitive. According to Gartner, 91% of companies are engaged in some form of digital initiative, and 87% of senior business leaders say...

Why Every Manufacturing Company Needs a CRM

Salesforce Salesforce CRM Salesforce partner

Why Every Manufacturing Company Needs a CRM

The manufacturing industry is experiencing a massive shift in operations processes as manufacturers work to meet increasing customer expectations and gain a competitive edge. Table of Contents According to Customer Experience Magazine (CXM) research, only one out of 26 unhappy...

Salesforce

Migrating to Salesforce: Successfully Integrating Multiple Data Sources

Successfully navigating customer relationships requires having the ability to leverage the right data at the right time. This can be challenging when critical data is siloed in separate systems. The need to use multiple software applications, spreadsheets, and unnecessary cross-team...

Characteristics of an Effective Rebate Management Program

Salesforce

Characteristics of an Effective Rebate Management Program

An effective rebate management program is a must for manufacturers who work with distribution networks, partners, and resellers and hope to streamline rebate processes, increase customer, and channel partner loyalty, and ultimately increase profit margin and market share. Rebate programs...

How Manufacturers Can Provide an Exceptional Customer Experience in 2023

Onmichannel Customer Experience

How Manufacturers Can Provide an Exceptional Customer Experience in 2023

A great omnichannel customer experience starts with a modern CX automation platform. Manufacturers struggle to deliver a seamless omnichannel customer experience. This inability to deliver optimal customer service causes high customer churn and low customer lifetime value, both of which...

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How Conversational AI Software Solutions Are Transforming CX for Energy and Utilities Companies

Why Digital Transformation of Customer Experience Is Critical

Five Tips for Successful Salesforce Sales Cloud Implementation

How Integrating Online and Offline Systems Improve Digital Customer Experience (CX)

How Enhanced Customer Order Tracking Boosts Overall Revenue

Top 6 Technologies Driving Digital Transformation in Manufacturing

Why Every Manufacturing Company Needs a CRM

Migrating to Salesforce: Successfully Integrating Multiple Data Sources

Characteristics of an Effective Rebate Management Program

How Manufacturers Can Provide an Exceptional Customer Experience in 2023

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